General Terms and Conditions for Sales, Deliveries and Seminars

Section 1
Scope, Customer Terms and Conditions/Exception
1. These General Terms and Conditions exclusively apply to all deliveries and other services rendered to entrepreneurs. They also apply to all future agreements with the customer, even if they are not expressly agreed upon again.

2. We do not recognize conflicting terms and conditions of our customers unless we have expressly agreed to their validity in writing. Our terms and conditions also apply if we provide services to the customer unconditionally, with knowledge of the customer's conflicting or deviating terms and conditions. Deviating agreements and verbal understandings are only effective if we confirm them in writing or by fax or email.

Section 2
Offer, scope of services, and contract conclusion
1. Information provided by us in catalogs, brochures, on the internet, or in other media does not constitute an offer; the contract is concluded - in the absence of a special agreement - only upon our acceptance.
Orders (offers to conclude a purchase agreement) must be made in writing (email, fax, or letter).

2. The customer is bound by their offer to enter into a purchase agreement (order) for two weeks. We can only accept the offer within these two weeks by notifying the customer (order confirmation).

Our offers are always non-binding.

4. Our order confirmation is solely definitive for the scope of the contractually agreed service.

We only owe the delivery of goods of average quality.

Section 3
Prices, Subject to Change, and Payment Terms
Our prices are exclusive of the costs of packaging and transport, as well as the legally applicable value-added tax.

2. In the absence of a special agreement, payment is due in full, without any deductions, within 30 days of receiving the invoice. Installment or partial payments are not accepted.
Delivery to new customers is only made against prepayment.

3. We reserve the right to reasonably increase our prices if cost increases occur after contract conclusion.

4. Errors in calculation, transcription, writing, or illustration are subject to change.

5. Customs duties or freight costs are to be borne by the customer. We will provide proof of these costs to the customer upon request.

6. The customer is also in default without demand for payment. However, reminder costs for any reminders can be charged to the customer, flat-rate at EUR 10.00/reminder.

In case of payment default, the customer shall pay default interest on the claim at a rate of eight percentage points above the base interest rate. We are entitled to demand a higher interest rate from the customer, provided there is a legal basis for it.

Section 4
Lieferung/Lieferfrist
1. Unless a specific delivery period is agreed upon, delivery (i.e., handover of the goods to the postal service or another shipping provider, or electronic transmission) will be made as soon as possible after receipt of the order.

Post office boxes will not be accepted as a delivery address.

3. In the event of unforeseen obstacles to performance for which we are not responsible, such as force majeure, strikes, operational disruptions in our own company or that of our suppliers, transport difficulties, or similar, as well as official measures, such as customs inspections, the delivery period shall be extended by the duration of the obstacle to performance if we are thereby prevented from fulfilling our obligations in good time. We will provide proof of this to the customer upon request.

§ 5
Transfer of risk
The risk of accidental loss and accidental deterioration of the purchased item passes to the customer as soon as we hand over or deliver the purchased item to the postal service, carrier, freight forwarder, or other person or institution designated to carry out the transport/shipment.

A transport insurance policy will only be taken out upon written request by the client, with the costs to be borne by the client.

Section 6
Retention of title
We reserve ownership of the purchased item until full payment of the purchase price has been received. We are also entitled to exercise our reservation of title rights without rescinding the contract.

Section 7
Examination of the purchased item / Notice of defects
Upon receipt, the customer must inspect the purchased item for any transport damage, completeness, or other defects within 48 hours and report such damage or defects within a further 24 hours, specifying the exact defect.
Hidden defects must also be reported within 24 hours of discovery, specifying the exact defect.
For the timeliness of the notice of defects, timely sending by mail (postmark is decisive) or fax (fax identification is decisive) is sufficient.

Section 8
Warranty Rights/Liability
The customer's statutory warranty rights are conditional on the customer having properly fulfilled their duties of inspection and notification of defects. Otherwise, any warranty rights are excluded.

2. In the event of defect rectification through subsequent performance, the customer shall return the complained-about product to us immediately. For the duration of use, the customer shall grant compensation for use or return any benefits derived.

3. We are liable for damages according to statutory regulations as follows:
In case of culpable breach of a material contractual obligation, liability for damages is limited to the foreseeable, contractually typical damage, unless the breach of contract was intentional.
b. In case of other breaches of duty, we shall only be liable in cases of intent or gross negligence, including intent and gross negligence of our representatives and vicarious agents. In cases of mere gross negligence, liability shall be limited to the foreseeable, contract-typical damage.

4. Liability for culpable injury to life, body, or health remains unaffected; this also applies to the extent that liability exists under the Product Liability Act.

5. Except as otherwise provided above, liability is excluded.

The warranty period for the customer's defect rights is 12 months from receipt of the purchased item.

Section 9
Applicable Law / Competent Court / Contract Language
Swiss law applies; the application of the UN Convention on Contracts for the International Sale of Goods is excluded. The exclusive place of jurisdiction is Chur/Switzerland. Otherwise, the general provisions on the place of jurisdiction apply.

The contract language is German.

§ 10
Written form requirement
Ancillary agreements, modifications, or supplements require written form for their validity. The agreement to waive the written form requirement must also be in writing.

Seminar

1. Seminar Description/Seminar Content
The basis of every seminar is its respective seminar description. It contains specific details about each individual seminar we offer and includes information about the purpose and content of the seminar.
Unless expressly stated otherwise in the respective seminar description, seminar fees do not generally include the costs of meals, travel, or accommodation. All courses are conducted in cooperation with Bee Medic GmbH Germany and/or Bee Medic GmbH Switzerland. When courses are held in Germany, Bee Medic GmbH Germany is the contractual partner, and invoicing is handled by Bee Medic GmbH Germany.

2. Seminar Registration
For binding registration, the corresponding online registration form on www.hbimed.com must be completed for the respective seminar. Alternatively, a registration form sent by the seminar organizer can be completed and returned by e-mail or postal mail.
The maximum number of participants may be limited. Registrations will therefore be considered in the order in which they are received and confirmed in writing or electronically by the seminar organizer, or rejected without stating a reason.

The applicant agrees to the storage of their data in accordance with the Federal Data Protection Act and expressly permits the seminar organizer to contact them in writing, by phone, or by mail through their registration.

3. Seminar services and fees
The amount of the seminar fees, as well as the services covered, can be found in the seminar description belonging to the respective seminar.
The payment must have arrived in the specified account by the payment deadline indicated on the invoice. For short-term registrations, payment must be received by the start of the seminar at the latest. If registration is short-term or the course fee is not paid on time, timely delivery of course materials cannot be guaranteed.

4. Cancellation by the Seminar Provider
The seminar organizer may cancel a seminar at any time for good cause (too few participants, illness of a seminar leader, lecturer, etc.), or exclude individual participants from attending the seminar at any time, even after registration confirmation and without stating reasons. In this case, the affected participants will be informed immediately, and any seminar fees already paid will be refunded in full. No further claims can be made, particularly for costs of rooms already booked, travel expenses, loss of income, etc.

5. Cancellation by Participant
In-person courses can generally be canceled free of charge up to 30 days before the course begins. For cancellations made 7–30 days before the course begins, 50% of the course fee will be charged. If participation is canceled within the 7-day period prior to the course start date, we must charge the full course fee. For in-person courses, a replacement participant may be named and registered with the organizer’s consent. Online courses cannot be canceled, and no replacement participant may be named. A cancellation fee of 100% of the course fee applies.
Please also note that missed course days or parts of the course, e.g., due to late or early arrival or departure or illness, cannot be made up, and there is no claim for proportional reimbursement of course fees. A replacement participant cannot be named.

Implementation Deviation
The seminar organizer reserves the right to change dates, locations, and the format of delivery (in-person courses to online courses).

7. Copyright
The seminar organizer reserves all rights of reprinting and reproduction of training materials or parts thereof. No part of the seminar materials may be reproduced, disseminated, or used for public reproduction in any form, even in excerpts, without written permission, including for instructional purposes, particularly by using electronic systems.
Software provided during the seminar may not be copied in whole or in part.

8. Liability
The seminar organizer assumes no liability for items of any kind brought by customers or seminar participants to the seminars. Each participant assumes full responsibility for themselves and their actions, both inside and outside the event. They are personally responsible for any damages they cause.

Additional Terms Online Courses
The participants are responsible for their own functioning internet connection.
Course equipment will only be shipped after receipt of the course fee.
HBImed AG is not responsible for late-arriving course materials or course equipment.
Payment of the course fee is a prerequisite for participation in the course. Discounts cannot be combined.
Generally, you cannot withdraw from online introductory courses. A cancellation fee of 100% will apply. With the organizer’s consent, you may be able to attend a different online introductory course. You cannot designate a substitute participant.

10. Miscellaneous
In addition, we refer to our General Terms and Conditions.